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- 4.6out of 5(155 reviews)
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Amanda
Lumimeds is a scam!
I spoke to multiple people. Tim in particular told me that there was a mix- up with my refill because it went through the old portal and not the new one. On Wednesday August 6, Tim apologized for the mix- up and asked if I'd be home on Saturday August 9, because my order would be delivered. However, as of today, my order has still not been processed. I requested the refill on August 1st. My concern was the medication had a BUD of 9/10. He assured me this would be ok as the pharmacy stated it would be ok for up to a week pay the BUD. I just spoke to Mary, and have been told if I want a refund, $60 will be deducted from the refund due to processing fees. Although, she stated I will still get 4 weeks of medication before the BUD because I'd likely reveive it on Monday or Tuesday. When I asked if it was guaranteed, she said no because it would now be the responsibility of the pharmacy. So the blame is now being put on the pharmacy. So once I receive the medication, it will likely expire before one month. So although I was hesitant that the BUD would be too close, I was assured it would not only be ok to take past the BUD, but that I'd hey the medication in time. I have so many complaints! Too many to put in 1 review. I will say this is not the end, but it is definitely the end of my relationship with Lumimeds!
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Britta Deeds
Confusing website, great customer service
Jay and Ryan were really helpful. I will say LumiMeds website is not super user friendly. It’s very confusing placing an order. I messed up but Jay very quickly helped me. Thanks again Jay!
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Shannon Biggs
Help with taking the wrong dosage
Tim was very helpful in assisting me with my issue in a very timely manner. I really appreciated the call back letting me know that the Dr responded.
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RL
Kaye Olores was super helpful
Kaye Olores was super helpful. I tried to navigate reordering and it was confusing to me. Kaye was extremely patient and helpful in explaining what to do. I was able to place a new order with her guidance. Thank you!
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