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Jul 20, 2026
Lorie Saunders
Very frustrating
Very frustrating. Received expired medication. Spoke to 2 separate support persons with no resolution received. It appears I was blocked from first support with my account deleted, and second rep has not followed through after stating she was waiting for pharmacy response. Very poor customer service!! Don't waste money with these people.
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Jul 18, 2026
Keeping It Clean With Kristi!
BUYER BEWARE!
BUYER BEWARE!I have been with Join Piper (now called Join Polly) since November 2025. Getting responses from a doctor or customer service is not easy. Be ready to wait a while for responses (days). In the time I’ve been with them, they have sent me 2 vials of the WRONG DOSAGE and 2 vials that would EXPIRE before I took them!Some months it felt like the meds worked well, and others felt like I hadn’t taken anything at all.When I left this same review on their Facebook page to warn others, the reviews were DELETED, and I was BLOCKED. There are too many other companies that now sell GLP1 at a decent price to stay with a shady one like this!
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Jul 13, 2026
David Prudhomme
My experience with Polly Weight Loss…
My experience with Polly Weight Loss has been extremely frustrating and unacceptable.I did not want this prescription because I had already experienced side effects, including itching and redness around the injection site. I intended to stop and hold off on any further GLP-1 medication.However, Polly’s website is confusing and does not provide a clear, obvious option to either approve the prescription or decline and stop the order. I reviewed the website but could not tell whether an order was actually being processed. The next thing I knew, there was a $648 charge on my credit card.I did not knowingly authorize this purchase and do not want the medication. I have disputed the charge with my credit card company.What is especially concerning is that there appears to be no meaningful recourse once the medication is processed, other than canceling future orders. Customers should not be charged hundreds of dollars without a clear confirmation screen stating the medication, price, and an unmistakable “Yes, place my order” or “No, cancel” option.A healthcare company dealing with prescription medication should have a transparent and easy-to-understand approval process, especially when a patient is reporting side effects. Based on my experience, Polly’s ordering and cancellation process is confusing, poorly designed, and completely lacking in clear customer consent.
via Trustpilot
Jul 11, 2026
Karen Scales
Customer service is very responsive
Customer service is very responsive. They listen to my needs when I communicate with them. I have always had a fast response, 24 hours or less. As far as the Tir goes, I've had no issues with it. It's full strength and does exactly what it should do. I switched over to Piper just before they became Polly. Since the switch, everything had been great! I've been using them since April of 2026 and I will continue using them. Thank you!
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Address
252 NW 29th St #9
Miami, FL, 33127
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