MEDVi

Community Submitted Provider

We haven't learned enough about this provider to display their pricing yet, and some of this information may not be up to date.

Rate and Review

Share your experience to help the community.

Reviews

Customer Support

Not measured yet

Human replies

Reviews

Rating Distribution

76% would recommend

Select a bar to filter by rating.

Oct 24, 2026

Phillis Soresi-Tam

A supportive journey

Medvi offers skilled advice and medical support via phone calls and live video calls wirh very little technical issues. I always have successful visits. I always feel encouraged and supported, and I feel as if the company truly wants me to succeed. I believe they care about my weight loss journey and will do all they can to help me reach my goals.

via Trustpilot

Oct 23, 2026

Heather

MEDVi: Unacceptable Customer Service, Questionable Transparency, and Complete Disregard for Continuity of Care

I strongly recommend that anyone considering MEDVi for weight-loss medication think twice. My experience has been an exhausting combination of medication discrepancies, inconsistent communication, unexplained delays, shifting requirements, and customer service responses that seem designed to deflect responsibility rather than resolve legitimate concerns.I am a licensed nurse practitioner with extensive clinical experience, and I have rarely encountered such a frustrating lack of accountability from a company marketing healthcare services.First, there were discrepancies with the medication itself. I received two vials that were supposed to provide four prescribed doses, yet the medication supply was insufficient. This was not simply an inconvenience. When patients pay for a prescribed medication, they should receive the correct quantity. Despite raising the issue and seeking resolution, I encountered repeated assurances that my concerns had been "escalated," were "under review," or were "in progress." Apparently, MEDVi considers repeatedly telling customers that something is being reviewed an acceptable substitute for actually resolving the problem.Then came the medication shipment delays and a suddenly enforced consultation requirement. Despite having already paid for treatment extending through February, I was informed that my medication could not be released without a synchronous clinical consultation. When I requested the specific written policy establishing this requirement, customer support directed me to a general website rather than providing the actual policy language I requested.To be clear, I fully support appropriate medical oversight, prescribing standards, and patient safety. What I do not support is a company invoking "patient safety" as a blanket justification while failing to explain its requirements transparently, address previously acknowledged medication discrepancies, or provide a reasonable plan to prevent interruptions in prescribed treatment.The irony is astonishing. MEDVi emphasized the importance of clinical oversight and safe medication management while its handling of my treatment created the prospect of an approximately three-week interruption in semaglutide therapy. Such interruptions can require reassessment of dosing and tolerability. Yet my concerns about continuity of care seemed to receive far less attention than enforcing an appointment requirement that customer service could not adequately substantiate when asked.I repeatedly explained my circumstances, including upcoming international travel and a demanding clinical schedule. Rather than receiving meaningful assistance, I received lengthy, formulaic responses acknowledging my frustration while offering little in the way of concrete resolution.Perhaps most concerning was MEDVi's explanation that customer support could not access certain communications from its own prescribing providers. How is a patient supposed to resolve a medication discrepancy when the company's representatives cannot review relevant communications and apparently cannot coordinate an effective response?There is a fundamental difference between providing healthcare and simply collecting payments for healthcare services. Patients deserve accurate medication quantities, clearly communicated requirements, accessible clinical support, timely resolution of errors, and continuity of treatment. These are not unreasonable expectations. They are basic elements of responsible healthcare delivery.My experience with MEDVi has left me questioning its operational processes, communication practices, and commitment to patient-centered care. The company's customer service responses were polished and apologetic, but apologies without action are meaningless.My advice: Be extremely cautious before paying MEDVi for months of treatment in advance. Ask about refill requirements, consultation policies, medication quantity discrepancies, interruption management, and cancellation/refund terms—in writing.I paid for a healthcare service. What I received was an ongoing administrative battle simply to obtain clear answers and the treatment I had already paid for.One star, and only because zero is not an option.

via Trustpilot

Oct 23, 2026

Christopher

I think it was good

via Trustpilot

Oct 23, 2026

Michael

Drew Ortiz is the best

Drew Ortiz is the best! Since I’ve used MEDVi multiple times, Drew is far and away THE BEST person I’ve dealt with. Caring, compassionate about her work, and has taken care of my needs and concerns promptly and professionally.The other customer service people I’ve dealt with on my journey basically have shown no interest in my needs and concerns and no accountability … period. If you use MEDVi products, ask for Drew to be your contact person ❤️

via Trustpilot

Compounding Pharmacies

1 partner · what's actually in your vial

Strive

4.5

Licensed in OH

Semaglutide

Glycine/B12

Tirzepatide

Glycine/B12

MEDVi

Customer Support

Compounding Pharmacies

You may like these providers

Eden

OurView

Help us build a complete profile for MEDVi!

Goby Meds

You may like these providers

Eden

OurView

Goby Meds