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Jennifer
Warning to potential customers
Warning to potential customers: Unreliable service and poor customer care. I am writing this review to warn others about my experience with MEDVi. I signed up for their service expecting a team of professionals, but instead I experienced a series of automated responses and felt my voice was not heard. I had a previously prescribed dosage from another company before switching to Medvi, but Medvi would not honor it and started me at the minimum dosage. When I reached out to their customer support team to resolve this, I had 2 different meetings with RNs to discuss dosage, provided photos of my previous prescription several times, and sent countless emails detailing my previous dosage, timelines, and communication I had with the RNs. I was told I needed a third consultation with an RN. I had one RN no show for a third visit, then I made another appt with an RN, I rescheduled via the app, but they still called me and I was not available to take the call. How can I need 3 consultations to discuss dosage? If one RN cannot have a consultation with me to gather the required information, I question Medvi’s staff and their qualifications. I requested Medvi hold the 2nd months prescription until we could resolve the dosage, I received an email stating they would, but one month later, my second month of medication is still incorrect and will be here today. My refund was denied but I am not getting the service/product I signed up and paid for. This has been a nightmare; a highly frustrating and disappointing experience. I strongly advise anyone considering MEDVi to look elsewhere for a more reliable and competent provider.
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Ploypailin Warasit
Good experience
Good experience
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R W
Reactivation is Difficult
It took like an act of Congress to get reinstated after having canceled.
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Monica Lynn
Medvi owes me $798.02
After doing lots of research, I decided to give Medvi a try -especially since they were offering my first month at a discounted rate of $150 in June. I decided not to continue with the program, so I contacted Medvi's online customer service on 5/15/26 and advise them I needed to cancel my membership. They said no problem, and membership was cancelled. 5/17/26 rolls around, and I'm hit with a $399.01 charge from Medvi. I reached out to them once again to ask why I was being charged after I cancelled. They apologized and agreed to refund the $399.01. They told me in order to receive the refund, the account has to stay open. However, once the refund is received, the account would be closed on their end. I received the refund on 6/10/26 and account was closed. Then on 7/12/26 I"m hit with another charge of $399.01 and again on 8/9/26 I'm with a $399.01 charge from Medvi
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