EllieMD

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56% would recommend

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Jun 18, 2026

Jason

Been using Ellie MD for almost a year…

Been using Ellie MD for almost a year now and it’s everything I signed up for. Thank you

via Trustpilot

Jun 1, 2026

Monique VonDeylen

Denied Treatment Without Consultation and Ignored Our Follow-Ups

My mother's experience with EllieMD has been deeply disappointing and bears little resemblance to the patient-centered care they promote.My mother is 82 years old. After completing the intake process on March 12, we were told a phone consultation was required before any treatment decisions could be made. We immediately provided our availability and requested that I, as the person who completed the enrollment, be included in the call. Over the following days, we sent multiple follow-up messages attempting to schedule the consultation, but received little to no response.Despite repeatedly being told a consultation was necessary, EllieMD ultimately denied peptide therapy without ever speaking to my mother. The decision was based on a history of symptomatic hypoglycemia that had not occurred in over 20 years, yet we were never given the opportunity to clarify her medical history or provide additional context through a clinical discussion. A subsequent inquiry about alternative peptide options was also declined without consultation.To make matters worse, my mother was charged for peptides that were neither approved nor received. Although the charge was eventually refunded, it created unnecessary stress and confusion after she had already been denied treatment. No patient should have to deal with billing issues for medication that was never authorized or shipped.On April 29, I submitted a detailed complaint outlining these concerns. On May 7, EllieMD responded with what appeared to be a generic customer service message, requesting my mother's account information and asking for the best time to contact me. Both my holistic health care provider and I responded the same day, providing everything requested, including account details, invoices, and my availability for a call.After that, we heard nothing.No one called. No follow-up email was sent. Then, on May 13, EllieMD informed us that they had not received a response from us and could not locate the account because they were using an email address that was completely incorrect and did not remotely resemble the address we had provided. Based on that mistake, they stated they were closing the ticket.The same day, both my holistic health care provider and I replied with screenshots showing that we had responded on May 7, corrected the email error, and pointed out that we had actually been waiting on EllieMD for nearly a week. The only response we received was an automated notification confirming that the ticket had been closed.At every stage of this process, the communication efforts came from us. We repeatedly reached out, followed up, supplied requested documentation, and responded promptly to every inquiry. In return, we experienced delayed responses, inaccurate record handling, a failure to follow through after requesting information, and ultimately the closure of our complaint without any meaningful attempt to address the issues raised.My concern is no longer simply the treatment decision itself. It is the pattern of poor communication, lack of accountability, and disregard for patient concerns that followed.

via Trustpilot

May 28, 2026

Lorna Rosenstein

Buyer beware

Buyer beware, Read the fine print, if you can find any fine print. No returns, no refunds, even if unopened. I ordered a 2-month supply of the injectable 'Wolverine' Pack. Upon arrival, it was refrigerated, as directed. For a number of reasons, I chose to wait and rethink the product and protocol. There is no customer service phone number, no way to contact them, they are not registered with the Better Business Bureau. I texted the Dr. who introduced me to the product. No returns, no refunds. Ive contacted support EllieMD - no word yet.

via Trustpilot

May 28, 2026

S Y

I had an extremely disappointing…

I had an extremely disappointing experience with EllieMD and feel their subscription/renewal process is misleading and poorly communicated.I originally signed up for a 3-month tirzepatide program using my HSA/FSA card. The upfront charge was $897. I was under the impression that continuing treatment required actively logging back into the portal and choosing to continue, especially because the emails I received said things like “log in to continue your journey.”I intentionally did NOT log back in because I did not want to reorder.Months later, without any clear order confirmation or warning email saying a new prescription was actively being processed, I suddenly discovered a pending charge of $897 for another automatic shipment.I immediately contacted customer service while the charge was still pending and requested cancellation. I was told there was “nothing they could do,” despite their own policies appearing to mention cancellation before pharmacy fulfillment. I requested a supervisor and was told I would receive a callback within 15 minutes. No callback ever came. I later received an email claiming they attempted to call me, but there was no missed call or voicemail.I also submitted written support tickets requesting cancellation of both the order and membership.To make matters worse, the medication itself did not work for me at all compared to previous experiences I’ve had elsewhere using same medication, which made this entire situation even more upsetting.My biggest issue is not even the medication — it’s the lack of transparency around the recurring billing and the inability to easily stop or cancel before fulfillment despite immediate attempts to do so.Consumers should read every single renewal clause extremely carefully before signing up.

via Trustpilot

Address

3790 El Camino Real #1099

Palo Alto, CA, 94306

Contact

support@elliemd.co

EllieMD

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