Embody

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65% would recommend

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Aug 27, 2026

Andrea,

Verified Email

Absolutely terrible customer service. I’ve been waiting since August 11 to get approved. Zero nothing I contacted them about getting a refund and oh they cannot find my account. How convenient. I want my $129 back. I’ve already contacted the Better Business Bureau and left a scathing review on trust pilot today is August. 27th. I’ve sent them screenshots of the account. I sent them a screenshot of my debit card. This is totally unacceptable. It takes forever for them to respond back to you. do not buy from embody.

via GLP Winner

Aug 27, 2026

Jeff,

found on GLP Winner

Embody took my money on the day I "applied" for an Rx but has been unable to provide any updates on when it will ship. I've spent hours trying to reach a representative that can actually see my account and give me any clue about status. I've now been on the line with five different representatives across two different platforms. They all admit that "our systems are troubled." At this point, I have no confidence in the company or anything they have to say.

via GLP Winner

Aug 22, 2026

Colleen McAbee,

I ordered from Embody on August 17th in the morning after researching alternatives for months. I’m currently on 10 mg Zepbound through Lilly, and my provider recently increased my dose to 12.5 mg. I uploaded my current prescription along with all of the requested information immediately. When I signed up, customer service was extremely nice and told me that my information would be reviewed within 24 hours and that medication would typically follow within 3–5 business days after approval. I was genuinely excited because I thought I had finally found a great alternative. Unfortunately, my experience since then has been completely different. Nothing has progressed on my account. I have emailed three times with no response. I have called repeatedly, sometimes sitting on hold and other times having someone answer and then disconnect the call. I was finally given a specific time and date for my provider call: today at 11:00 AM Pacific Time. I made sure I was available and waited. 11:00 came and went with no call. I contacted customer service again and asked to speak with a manager because, at this point, I was extremely frustrated. The representative simply told me to wait for the provider to call. He would not transfer me to a manager or provide me with a way to contact the provider. I eventually became so frustrated that I ended the call. Then, after my scheduled 11:00 AM provider call never happened, I received a link allowing me to schedule an appointment myself. I opened the scheduling system, and it shows ZERO appointments available from August 22 through August 29. The first available appointments shown are not until September 1st. I have screenshots documenting this and am attaching them. I placed and paid for my order on August 17th based on the expectation that my review would occur within 24 hours. I am now apparently expected to wait until September just to have my initial provider visit — before the medication process can even move forward. I also uploaded my current Zepbound prescription and all requested information when I signed up, so Embody was aware that I am already an established patient receiving this medication and that my provider has increased my dosage. Had Embody been upfront with me on August 17th and told me that I might not even speak with a provider until September, I would never have placed the order. I understand that delays and high demand can happen. What I do not understand is giving customers specific expectations, scheduling a provider call that never occurs, failing to respond to multiple emails, and then sending the customer to a scheduling system where there isn’t an appointment available for more than another week. The issue isn’t simply that Embody is busy. The service and timeline I was promised when I placed my order are completely different from what I have actually received. At this point, I need someone in management to contact me and resolve this. If Embody cannot promptly complete my review and process my prescription, then I am requesting a full refund so that I can continue obtaining my medication elsewhere. I really wanted Embody to work, which is why I researched the company for months before switching. Unfortunately, this experience has been extremely disappointing.

via GLP Winner

Aug 19, 2026

Emily ,

Verified Email

I submitted my intake on Monday the 10th. They immediately took the fee. They asked follow up questions, which I answered. 8 days later I am still waiting on the doctor approval. After asking for a refund I was Told it was already processed. I took A screenshot of my portal where it said “processing” not “processed” and disputed it with my credit card. Never again! Stay far away from this company.

via GLP Winner

Address

1811 Silverside Road, Suite 260

Wilmington, New Castle County, DE 19180

Embody

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