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Journy Van Buren
Lacking effective treatment
Lack of supplying enough medication, for the duration prescribed. More consideration should be given when sending prescriptions to the pharmacy. They do offer quick response and service but it's in vain, if it's minimal.
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Talisha
Easy and convenient service with a…
Easy and convenient service with a professional doctor.
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Lala
The most recent experience I had was not helpful
The most recent experience I had was with a doctor who did not listen to me and who did not meet my needs. She clearly just relied on a “this is what we usually do” approach, and she clearly does not understand my specific chronic condition.
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Cathy Miner
I think if a person is doing a phone…
I think if a person is doing a phone visit due to an injury or an infection with swelling, etc., that leaving photographs, although optional, should be highly recommended. My initial phone call visit with a doctor could not be completed because I did not have photos. The doctor gave me a phone number and said to call his “nurse “who could tell me how to add photographs and then I would be called back. However, the number he gave me was not any good, yes I verified the number twice.I called the customer service number back again and the rep put me into a Q to speak with someone about my prescription? It wasn’t explained that that is where you are usually transferred to… I hung up and called back and spoke to another representative who helped me to upload the photos and then basically agreed with me that I would be better off just to call back and try to do another phone visit. He did tell me if I were charged to call them back and they would look to refund it. I did call back and got hooked up with another doctor. he looked at my photographs and actually listened to what I had to say and then prescribe me some medication along with advising me to see my regular doctor if no change within 48 hours. I was very pleased with that second interaction. Thank you. I had forgotten about using Teladoc. I am so glad that I just happened to see the app. I had download it previously and follow through.
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