Reviews & ratingsWhat Actually Goes Wrong
[SABINA-UPDATED] 2025 had a spike of negative shipping reviews
Measured on
286,165 provider reviews338,747 mentions of shipping, product quality, and communication5 calendar years, 2022 – 2026 — each topic's % for a year is that year's complaints over that year's reviews that mention that topic
Shipping complaints
2022
24.2%
152 / 627
2023
28.6%
436 / 1,523
2024
27.9%
1,544 / 5,526
2025
38%
4,949 / 13,030
2026
25.2%
3,500 / 13,865
Communication complaints
2022
24.8%
2,135 / 8,592
2023
16.8%
3,594 / 21,451
2024
11%
5,380 / 48,750
2025
16.4%
11,287 / 68,666
2026
20.4%
10,719 / 52,438
Product quality complaints
2022
27.4%
392 / 1,433
2023
31.4%
405 / 1,291
2024
30.4%
1,021 / 3,361
2025
31.2%
2,594 / 8,304
2026
28.1%
2,627 / 9,345
Percentage of complaints related to topic. Of 286,165 provider reviews there were 338,747 mentions of shipping, product quality, and communication.
For each topic (e.g., communication, shipping, product quality), each bar represents the % of complaints for reviews that mention that topic for that year.
Product quality barely moves at all, holding between 27.4% and 31.4% for five straight years. But the same can't be said for shipping or communication.
What this does not show
2022 has 627 shipping mentions against 13,453 in 2026, so the early bars are far noisier than the late ones. 2026 is partial, through August.
Source: GLP Winner provider reviews. There were a total of 286,165 reviews with 338,747 mentions of either shipping, product quality, or communication in the reviews.