Shipping & deliveryThe Cold Chain Problem

[SABINA-UPDATED] GLP-1 delivery burned by the summer heat.

Measured on

286,165 provider reviews42,221 of those mention shipping13,025 of those are dated to 2025

The percentages are calculated on the 13,025 provider reviews. The 13,025 represents the number of provider reviews in 2025 that mentioned shipping.

Compounded GLP-1s travel cold. They leave a pharmacy packed with ice, spend one to three days in a truck, and land on a doorstep that in July may be 100°F. We label every review we collect by topic and sentiment: shipping, product quality, communication.

Shipping complaints climb from February, crest at 54.3% in April, hold above 42% through August, then collapse to 16.7% by November. That is a 37.6-point swing inside a single year.

54.3%

of April’s 1,175 reviews that mention shipping were complaints — the 2025 high

16.7%

of November’s 1,150 reviews that mention shipping were complaints — the 2025 low

37.6pp

swing between them, inside a single calendar year

November · fewest complaints

Fewer complaintsMore complaints

April · most complaints

Twelve months of 2025 GLP-1 shipping sentiment. Each spoke is one month. Longer and hotter means more complaints.

Product quality complaints by month for 2025. Percentage of complaints from reviews mentioning product quality.

Each spoke is the percentage of complaints about shipping out of the corpus of reviews that mention shipping for that month in 2025. Each month ranges from 402 to 1,624 reviews that mention shipping. The other two dials plot communication and product quality over the same months and the same reviewers. The fact that communication and product quality didn't drastically increase shows that shipping was a specific problem.

Source: GLP Winner pharmacy and telehealth reviews. 286,165 reviews were analyzed with 42,221 mentioning shipping. From Jan–Dec 2025, there were 13,025 provider reviews that mention shipping.