Shipping & deliveryThe Cold Chain Problem

[SABINA] Summer 2025 had many shipping complaints due to supply issues from FDA and poor packaging.

Shipping

+28pp

Product quality

+7.9pp

Communication

+4.8pp

Warm months (April–August) minus cold months (November–February) in 2025, in percentage points, for each dimension we label.

We label three dimensions of a GLP-1 telehealth experience: how the company communicates, how the medication arrives, and whether the product itself is what the patient expected. Only one of them has a season.

Across 2025, shipping complaints ran 50.2% in the warm months against 22.2% in the cold ones. Communication and product quality, measured the same way over the same months and the same reviewers, moved a few points each. That gap is the difference between a delivery problem and a mood.

What this does not show

Complaints before and after shortage ended. This is in a different chart.

Source: GLP Winner review topic labels, Jan–Dec 2025.