Shipping & deliveryThe Cold Chain Problem

[SABINA-UPDATED] Summer 2025 had many shipping complaints due to supply issues from FDA and poor packaging.

Measured on

286,165 provider reviews42,221 of those mention shipping9,848 of those fall in 2025’s warm (Apr–Aug, 6,032) or cold (Nov–Feb, 3,816) windows

The following compares the difference in percentage points for complaints in shipping in 2025 between warmer and colder months. This is based on the 9,848 reviews that mentioned shipping in this timeframe.

We label three categories of a GLP-1 telehealth experience: how the company communicates, how the medication arrives, and whether the product itself is what the patient expected. Shipping complaints seem seasonal.

Across 2025, shipping complaints ran as high as 50.2% in the warm months against 22.2% in the cold ones. Communication and product quality are relatively consistent across warmer and colder seasons.

+28pp

shipping: 50.2% warm-month complaint rate vs 22.2% cold-month complaint rate

+7.9pp

product quality, same months, same reviewers

+4.8pp

communication, same months, same reviewers

Shipping

+28pp

Product quality

+7.9pp

Communication

+4.8pp

Warm months (April–August) minus cold months (November–February) for complaint rate in 2025, in percentage points, for shipping, communication, product quality.

Each bar is a warm-minus-cold *difference* in percentage points.

Source: GLP Winner provider reviews. There were a total of 286,165 reviews where 42,221 mention shipping. If we narrow that down to the warm and cold months of 2025, then we have 9,848 provider reviews that mention shipping.