Shipping & deliveryThe Cold Chain Problem

[SABINA-UPDATED] West coast patients leave harsher reviews

Measured on

1,287 first-party GLP Winner reviews carrying a verified state706 of those mention shipping: 196 West · 141 Midwest · 71 Northeast · 298 South886 of those mention communication

35.7%

of the West's 196 shipping mentions are complaints — the highest of the four regions

38.2%

of the West's 246 communication mentions are complaints — also the highest

Shipping complaints by region compared to a control of communication complaints by region. 1,287 reviews tied to state.

Shipping complaint share by Census region, with communication complaints from the same reviewers as a control. The vertical dotted line is the national shipping complaint rate of 27.6%. The whiskers are 95% intervals. The complaint share is based on the total number of reviews that mention either communication or shipping for that region

At first impression, it looks like patients in the West have a worse shipping experience at 35.7%.

But if you use communication as a control...the West is worst there too, at 38.2%. This means that shipping may not actually be worse in the West, but that the patients out there leave harsher reviews.

Source: first-party GLP Winner reviews with a verified state, 2024 – Aug 2026. 706 shipping mentions and 886 communication mentions across 1,287 reviews. Trustpilot and Google Reviews carry no location and cannot appear here.